Contact support and submit feedback

Collect information that identifies the failed request before contacting support. Do not send full API Keys, passwords, or sensitive business data.

Contact us

Need clarification or help from a person? Choose the appropriate channel below.

Email

Technical support: support@apione.ai

Customer support: https://wa.me/15032007103

WeCom

Customer support: https://work.weixin.qq.com/ca/cawcde0dd5d36faee2

Community: https://t.me/apione

Account and billing support

Use the feedback entry in the APIONE console for account and billing issues. See the public contact information for current channels.

Include these details

Request time and time zone.
Request ID, preferably X-Maxx-Request-ID from the response headers.
Protocol, endpoint, model ID, and HTTP status.
SDK or client name and version.
A redacted error body and minimal reproducible request configuration.
Whether the issue is limited to a model, streaming mode, or time period.

Redacted report example

Protocol: OpenAI Chat Completions
Endpoint: https://api.apione.ai/v1/chat/completions
Model: actual model ID
Time and time zone: when the issue occurred
Request ID: actual response-header value
HTTP status: actual status
Key: do not provide the full value
Problem: expected behavior, actual result, and whether it persists

For suspected key exposure, revoke or disable the old key and rotate credentials before submitting feedback. For ordinary failures, check errors and FAQ first.

Getting started

Account and billing

Troubleshooting and support