On this page
Match the question to the channel
| Topic | Where | Bring |
|---|---|---|
| Integration and errors | Telegram or email | A sample request (key removed), request ID (X-Maxx-Request-ID), timestamp |
| Billing and refunds | Support ticket (on record) | Account email, billing period, order number |
| Model quality or availability | Telegram community | Model ID, request ID, how to reproduce |
| Enterprise partnerships | Expected volume, region and compliance needs | |
| Security reports | Reproduction and impact — please don't disclose publicly |
What makes a report fast to answer
- The request ID (the
X-Maxx-Request-IDresponse header) — we can pull up the exact call. - The full error body, including
codeandmessage— not just a screenshot of the status. - When and how often — intermittent or consistent, and since when.
- A minimal repro — the curl command with the key replaced by a placeholder.
Warning
Never send us a full API key, and never paste one into a group chat. The key's name or first eight characters is all we need.
Response times
Telegram usually answers within hours; email and tickets get a first reply within one business day. Enterprise customers are served under their contracted response times.
The cards below are the shared contact block that appears at the end of every page, so you can reach us from anywhere in the docs.
Contact us
Something unclear, or need a human? Pick the channel that fits your question.
Supportsupport@apione.ai
WeCom
Telegram
Communityhttps://t.me/apione
Support tickets
Billing & accountConsole › Feedback