> ## Documentation Index
> Fetch the complete documentation index at: https://apione.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support and submit feedback

> Collect redacted diagnostics and contact the appropriate support channel.

Collect information that identifies the failed request before contacting support. Do not send full API Keys, passwords, or sensitive business data.

## Contact us

Need clarification or help from a person? Choose the appropriate channel below.

> [card] Email
>
> Technical support: [support@apione.ai](mailto:support@apione.ai)

> [card] WhatsApp
>
> Customer support: [https://wa.me/15032007103](https://wa.me/15032007103)

> [card] WeCom
>
> Customer support: [https://work.weixin.qq.com/ca/cawcde0dd5d36faee2](https://work.weixin.qq.com/ca/cawcde0dd5d36faee2)

> [card] Telegram
>
> Community: [https://t.me/apione](https://t.me/apione)

## Account and billing support

Use the feedback entry in the [APIONE console](https://apione.ai/en/app) for account and billing issues. See the [public contact information](https://apione.ai/en/api-docs/docs/contact) for current channels.

## Include these details

1. Request time and time zone.
2. Request ID, preferably X-Maxx-Request-ID from the response headers.
3. Protocol, endpoint, model ID, and HTTP status.
4. SDK or client name and version.
5. A redacted error body and minimal reproducible request configuration.
6. Whether the issue is limited to a model, streaming mode, or time period.

## Redacted report example

```text theme={null}
Protocol: OpenAI Chat Completions
Endpoint: https://api.apione.ai/v1/chat/completions
Model: actual model ID
Time and time zone: when the issue occurred
Request ID: actual response-header value
HTTP status: actual status
Key: do not provide the full value
Problem: expected behavior, actual result, and whether it persists
```

For suspected key exposure, revoke or disable the old key and rotate credentials before submitting feedback. For ordinary failures, check [errors](https://apione.ai/docs/en/support/errors.md) and [FAQ](https://apione.ai/docs/en/support/faq.md) first.


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